Refund policy

CHANGE OF MIND
We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused, undamaged and in its original packaging with the seal intact. For food safety reasons, we can not accept returns of opened products.

To start a return, email hello@hachimatcha.com.au with your order number. Please contact us before sending anything back, as returns sent without prior arrangement may not be accepted. Return postage for change-of-mind returns is at the customer's cost, and original shipping fees are non-refundable.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged or faulty, or you receive the wrong item, please email us with your order number and photos as soon as possible. We will arrange a replacement or refund and cover any return postage.

AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.

REFUNDS
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are processed to your original payment method within 5 business days. Your bank may take additional time to post the refund to your account.